Refund policy

At Veylora Hub, we want you to be satisfied with your purchase. If there is an issue with your order, we’re here to help.

1. Return Window

We accept eligible return requests within 7 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging, where applicable.
  • Not show signs of damage caused by misuse, alteration, or improper handling.
  • Be accompanied by your order details or proof of purchase.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

For these cases, we may offer:

  • A replacement product, or
  • A refund, depending on the circumstances.

To help us resolve the issue quickly, please provide clear photos or a short video showing the product and the issue.

3. Change of Mind / Unwanted Items

If you simply change your mind or no longer want the product, the item must meet our return conditions above.

Return shipping costs for change-of-mind returns are the customer's responsibility, unless otherwise agreed by Veylora Hub.

4. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

  • Products marked as final sale.
  • Items that have been used, damaged, altered, or improperly handled.
  • Products returned without their original packaging where packaging is required.
  • Products that are not in resalable condition due to customer handling.

Specific products may have additional return restrictions, which will be stated on the relevant product page.

5. How to Request a Return

Before sending any product back, please contact us at [YOUR SUPPORT EMAIL] with:

  • Your order number
  • Your name
  • The product you wish to return
  • Reason for the return
  • Photos/videos, if the product is damaged, defective, or incorrect

Please do not send a product back without contacting us first. We will provide the appropriate return instructions if your request is approved.

6. Return Approval

All return requests are subject to review. Once we receive and inspect the returned item, we will notify you whether your return has been approved.

If the return does not meet the requirements of this policy, we may be unable to issue a refund or replacement.

7. Refunds

Once your return is approved, an eligible refund will be processed.

Refunds will generally be issued to the original payment method, where possible.

Please allow additional time for your bank or payment provider to process and display the refund. The exact timing can vary depending on the payment method and financial institution.

8. Refund Amount

For approved returns caused by a change of mind, the applicable return shipping costs may be deducted from the refund or paid by the customer.

For products that arrive damaged, defective, or incorrect, Veylora Hub will review the issue and determine the appropriate resolution.

Original shipping charges may be non-refundable unless the return is due to an error on our part or another circumstance where Veylora Hub determines a refund is appropriate.

9. Exchanges & Replacements

Where appropriate, Veylora Hub may offer a replacement instead of a refund, particularly when an item arrives damaged, defective, or incorrect.

Replacement availability may depend on product stock and supplier availability.

10. Late or Missing Refunds

If your approved refund has not appeared within the expected processing period, please first check with your bank or payment provider.